Musicsoft Downloader Connection Failed 809

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Here is my situation. I have Windows Server 2008 R2. I have added the role, network policy and access in order to run VPN server. My windows 7 clients are able to connect locally to the server. When I connect through the internet using a windows 7 client I get the error 809 (The network connection between your computer and the VPN server could not be established because the remote server is not responding). I checked the configuration in my router to allow the following ports: 500, 1701, and 4500. I have disabled the firewalls on both my server, client, and router with no luck (I am also able to ping server from windows 7 clients). So I then decided to try a different client.

I am able to connect using my android through the internet with no issues. Only when I try to connect my windows 7 clients I receive this error. It seems that it was configured correctly but maybe I missed something. If anyone has any other thoughts or ideas I would greatly appreciative the help. Hi, Thank you for the post. As far as I know, this error usually comes when some firewall between client and server is blocking the ports used by VPN tunnel a> PPTP port (TCP port 1723) is blocked by a firewall/router.

[Applicable to tunnel type = PPTP] b> L2TP or IKEv2 port (UDP port 500, UDP port 4500) is blocked by a firewall/router. [Applicable to tunnel type = L2TP or IKEv2] Please enable the port (as mentioned above) on firewall/router and also make sure the 'Routing and Remote Access' service was running. Regards, Nick Gu - MSFT. Hi, Thank you for helping me with the issue.

I checked the ports and they are configured correctly. I also checked the routing and remote access service and it is running.

Now, I am able to connect using my HTC mobile internet connection L2TP/IPSec PSK and I am able to connect. Here are the entries I have to fill in to establish the connection. Name of connection Type of connection Server address IPsec pre shared key Username and password My phone connects with no issues. I have checked windows server 2008 for event logs and there is no reports under network policy and access.

Any other Ideas? Thanks again for the help.